Diversity and Inclusion

Language in Action fosters a fully inclusive summer programme with students from all over the world. Understanding the cultural differences within a student group contributes towards the learning experience of the students. 

Solving conflict

Cultural differences can sometimes lead to misunderstandings or conflict. A culturally sensitive manager is better equipped to navigate these problems, and find a peaceful, positive resolution. 

Client and business relationships

It is important to remember that the group leaders, those who most frequently provide direct feedback to global agents, are also from around the world. Sometimes you will need to manage situations with or for the group leaders in a way that respects their cultures and values, whilst also promoting Language in Action and the summer programme. 

Legal and Ethical considerations

Discrimination based on a person’s race or religious belief is against the law in the U.K. All Language in Action team members must ensure the protection of themselves and the company by making sure students, group leaders, clients and team members are all treated fairly, and with respect. Discrimination and bias based on cultural differences can lead to legal consequences and can damage an organisations reputation. 

NOTE: It is important to remember that although this document does not state facts about entire cultures or ethnicities, nor does it imply that any behaviour displayed is a result of one’s cultural or ethnic background. Any given behaviour displayed by an individual may be the result of a wide number of factors, for example; reserved of quiet interaction may be the signs of a welfare concern pertaining to homesickness, illness or due to a lack of communication skills (language barrier). It is therefore important to treat each person you interact with as an individual. For each preconception you may have of an individual, you must always remember that they too will have preconceptions relating to your behaviour. 

NOTE: All team members must be reminded that Language in Action is not a platform for voicing their opinions on political or culturally sensitive topics, and all team members should refrain from criticising or enacting prejudice based on their own personal beliefs. All students must adhere to UK Law on discrimination whilst in the UK, but employees should not comment on the governance of client countries to group leaders or students. 

Cultural differences between a British person and an Arabic person can manifest in various aspects of life, including communication styles, social norms, and personal values. It's important to note that cultural differences can be diverse and individual experiences may vary. Here are some potential cultural differences that a British person might encounter when interacting with an Arabic person.

Communication Style: British communication is often considered more direct, while Arabic communication may be more indirect, relying on implicit or non-verbal cues. Being direct may be seen as impolite in some situations.

Politeness: Arabic cultures may place a strong emphasis on politeness and formalities, with courteous language and extensive use of greetings.

Social Customs: Arabic cultures often place a high value on hospitality, and hosts may go to great lengths to make guests feel comfortable and welcomed, this may also include the giving of gifts. For our gift policy, please see the company handbook.

Time Perception: British culture tends to emphasize punctuality, while some Arabic cultures may have a more relaxed approach to time, with events starting later than scheduled.

Non-Verbal Communication: Non-verbal communication cues, such as gestures and facial expressions, may have different meanings in British and Arabic cultures. Preferences for personal space may vary, with some Arabic cultures having a closer proximity during conversations compared to British cultural norms.

Religious Observance: The most common religion in Arabic countries in Islam. Many Muslims may observe religious practices, and aspects of daily life, such as work schedules and dietary habits, may be influenced by religious beliefs. Of particular note is the need to pray at specific times throughout the day, and for gender-segregated prayer rooms. 

Dietary Requirements: Many Muslims follow a strict Halal diet, which refers to the manner in which the food is prepared – in particular, how animals are slaughtered before consumption. This also includes the prohibition of Haram foods, which include pork, alcohol, and the meat of carnivores.

Gender Roles: In some Arabic cultures, there may be more noticeable gender segregation in certain social settings or places of education compared to Western norms. 

Modesty: Concepts of modesty in dress and behaviour may differ, with Arabic cultures often emphasizing modest attire for both men and women. 

Business Etiquette: Business negotiations may involve different styles, with Arabic cultures often valuing relationship-building and personal connections in addition to the formal aspects of a deal.

It's important to approach cultural differences with an open mind, curiosity, and a willingness to learn. Building cross-cultural understanding and adapting to diverse perspectives contribute to effective communication and positive relationships between individuals from different cultural backgrounds.

Cultural differences between a British person and a Chinese person can also manifest in various aspects of life. Again, it's crucial to remember that cultural diversity exists within each country, and individual experiences may vary. Here are some potential cultural differences that a British person might encounter when interacting with a Chinese person:

Communication Style: Chinese communication may often be more indirect than the direct style commonly found in British communication. Chinese communication may involve more reliance on non-verbal cues, such as facial expressions and gestures. 

Social Customs: Chinese culture often places a strong emphasis on hierarchy and respect for elders or authority figures. 

Time Perception: While urban areas in China often follow strict punctuality, there may be more flexibility in some settings, and the importance of punctuality can vary. Chinese culture may have a longer-term perspective on relationships and planning. 

Non-Verbal Communication: Chinese people may have different interpretations of certain body language gestures, so awareness of these differences is essential. 

Relationships and Networking: Building relationships is crucial in Chinese culture, and personal connections often play a significant role in both social and business contexts. 

Formality: Initial interactions may involve a higher level of formality until a relationship is established. 

Face-saving: The concept of "face" is significant in Chinese culture, and individuals may go to lengths to avoid causing embarrassment or loss of face for themselves or others. 

Approaching cross-cultural interactions with respect, and a willingness to understand and adapt helps build positive relationships and fosters effective communication between individuals from different cultural backgrounds.

The relationship between China and Taiwan is complex and rooted in historical and political factors. Mainland China views Taiwan as a part of its territory, while Taiwan operates as a separate entity with its own government, economy, and military. The United Kingdom follows a "One China" policy, recognizing the People's Republic of China (PRC) as the sole legal government of China, which includes Taiwan as part of its territory.

Political and Historical Perspectives: Taiwanese people often identify themselves as Taiwanese, while people from mainland China primarily identify as Chinese. Taiwan has a democratic government, while China has a single-party Communist system. This can influence perspectives on governance and individual freedoms.

Language: Both Taiwan and China primarily speak Mandarin, but there may be differences in accent, vocabulary, and expressions.

Below are some potential cultural differences that a British person might encounter when interacting with an Italian person:

Communication Style:  Italians are known for their expressive communication style, often using gestures, facial expressions, and lively body language to convey emotions. Communication can be more direct compared to the indirect communication style often found in British culture.

Social Customs: Italians generally enjoy socializing and may engage in more informal conversations, even in professional settings.

Time Perception: Events might start later than scheduled, or arrival may be delayed, particularly in social settings, due to a more relaxed approach to time. There may be more flexibility in work hours.

Non-Verbal Communication: In conversation, Italians may be more comfortable with close proximity, and physical touch is more common in greetings.

Relationships and Networking: Personal connections and relationships are vital in Italian culture, both in social and business contexts.  Building trust and rapport may take precedence before engaging in business matters.

Open Emotion: Italians are generally comfortable expressing emotions openly, whether positive or negative. This direct approach is often in contrast to typical British norms that tend to be more reserved in their approach to situations.

Formal Language: While Italian can be formal, informal forms of address are often used even in professional settings, especially when there is a sense of familiarity.

Cultural awareness and adaptability are key when interacting with individuals from different cultural backgrounds. Approaching these differences with an open mind and respect for diversity enhances effective communication and fosters positive relationships.