Your day should start at 8.30am with a quick briefing with your Tour Coordinator to ensure they have everything in place for the day's tours and excursions. 

You will also need to have a quick catch up with your DoS or Senior Teacher to make sure everything is running smoothly on the academic side before the students begin class.

By 9.00am all students should be either be on tours or in class. This is a crucial time in the day, as there will be student absences, technical problems, travel problems or delayed groups, all of which you will need to play a hand in managing. 

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Once the above is all in hand you will want to start with your other duties, these will vary day to day but can include: 

Group leader meetings: Agency directors, senior group leaders or teacher leaders for example

Stakeholder meetings: facilities and catering teams, reception managers etc. 

Team meetings: 

• Rota checks

• Coordinator 1-1

• Budget control: bank account management

• Meal plan review

• Dos Meetings

• Academic support tasks

• Travel Cards

• Student Welfare

You will learn more about these in detail later

In your allocated office days, your day will look something like this: 

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At around 8.30am, you must have your Tour Team check in with you to confirm all final details for their tours. This will be a final check, as the main briefing will have happened the day before. You'll need to confirm everyone has their travel cards too.

Next step is to ensure all groups have set off on time. Groups should have left the campus by 9.15am at the latest. 

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Once all of your groups are off campus, you can begin with your other management duties. These may include: 

• Packed meal orchestration

• Rota creation

• Management meetings

• Group leader meetings

• Ticket printing, booking, or confirmation

• Travel card processing

• Risk assessments

You will learn more about these in detail later.

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Your groups will return anytime after 12.30pm and you must be ready to have a quick debrief on the excursion before the team go for lunch. 

After lunch, the process will repeat for the second tour of the day. 

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At the end of the day, your groups will return to campus anytime after 5.30pm, but this time you must schedule a full team meeting for 6pm. At this meeting you should discuss plans for the following day, going through the required tour notes, travel cards and any changes, in as much detail as possible. 

All team members should have access to the tour notes so they can prep overnight for their next tour.

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Meeting with your team is key to a smooth, successful operation. For this reason, you must commit to your meeting times, keeping them short and to the point. Your team will quickly fall into the routine of the meetings, and come to expect them daily. 

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You will typically work two management days per week, and your other days will be working with the team to deliver the tours and excursions. For more on those, see the Tour Guide training guide.  Don't forget, you are still the manager, so you might need to start earlier than your team to make sure things are in place and you are ready to brief them. 

In your allocated office days, your day will look something like this: 

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Your day will start at 9am, at which time you'll have a brief meeting with your centre manager to discuss the past few days, any feedback and and important notes for the day. 

Your team will typically start later in the day, so your office time will be spent organising and planning ahead of the evening activities. Your duties will include the following: 

• Packed meal orchestration

• Rota creation

• Management meetings

• Group leader meetings

• Canteen and packed meal confirmation

• Team 1-1 chats

• Evening event planning 

You will learn more about these in detail later.

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During lunch and dinner service each day, you must make sure you and your team are sitting and eating with the students. It is an important part of student welfare, feedback and integration. For breakfast service, your team should sit with you and not the student, to informally discuss the prior night's activities. 

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Your team will start anywhere between 4pm and 5pm depending on the activity that evening. 

When your team start, the first thing to do is sit and brief them on the evening's activity. You should explain exactly how to run the event and work together with the team to ensure that they fully understand the processes involved. This could be routes across the city for By Night excursions, what the prizes are for the talent contest, or how to make sure the laptop connects to the projector for movie night. 

Depending on the evening activity, you may want to schedule your management shift to start later in the day, and work from midday until 7pm to oversee the start of the evening activity. 

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You will typically work two management days per week, and your other days will be working with the team to deliver the games and activities. For more on those, see the Campus Leader training guide.  Don't forget, you are still the manager, so you might need to start earlier than your team to make sure things are in place and you are ready to brief them.