The Campus Team are responsible for managing queues and having students clear their trays away, and Campus Leaders should be shcedules on the rota accordingly. 

Fully Catered

Breakfast is served in the main canteen area for all students, group leaders and Language in Action team members. Time vary by centre and meals are served in a buffet style for hot and/or continental style breakfast. 

As with Breakfast, the Campus Team are responsible for managing student queues and behaviour during lunch service. 

In addition, all Campus team members are required to sit and eat with the students, engaging in conversation with the students. 

As a member of the management team you should spend your mealtimes eating with the group leaders to build a positive working rapport with them. 

Fully Catered

Lunch is served in the main canteen area for all students, group leaders and Language in Action team members. Times vary depending on the centre, and it is served in a buffet style of hot food. 

Packed Lunch

Packed lunches consist of a sandwich/wrap/baguette, crisps, fruit and water.

Packed lunches are used on all weekend excursions and tours, and the canteen service does not run at those times. This means all members of the team need to collect a packed meal, whether they are scheduled to work over lunch or not.

Lunches are to be collected by the students at breakfast service, as the students do not return to the campus after their morning activity. As a manager, you must confirm with the packed meal supplier (or catering manager) all numbers and allergy/dietary requirements at least 3 days before meals are required.  

You must allocate tour guides and campus leaders to take responsibility for the collection of packed lunches (typically they will liaise with the relevant group leader, and it is the group leader who will instruct the students). 

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On sites where packed lunches are supplied by an external contractor, delivery times must be confirmed, contact details shared, and an campus leader scheduled to be available to accept the delivery. Meals will then need to be stored in a refrigerated area if they are not being consumed by the next mealtime. 

For example, meals delivered at 7am must be prepared for collection at breakfast service around 8am, for consumption at lunch. If the meals aren’t due to be consumed until dinner, they must be stored in a refrigerated area until collection at lunchtime. 

NOTE: Packed meals are the responsibility of the Campus Coordinator, however you must liaise with the Tour Coordinator for collection each day.

Fully Catered

Dinner is served in the main canteen area for all students, group leaders and Language in Action team members. Times vary and it is served in a buffet style of hot food. Depending on your centre, some dinners are served in the residential building. You must liaise with the catering manager to discuss specifics for your site.

Packed Dinner

Packed dinners are identical to packed lunches in contents and are used for the midweek evening London/Manchester by Night activities of which there are between one and two per week.

Packed dinners are to be collected by the students at lunch service, as groups will not return to the campus after an afternoon activity. This remains true even for group that have an afternoon class on campus. 

You must allocate activity leaders to take responsibility for the collection of packed lunches (typically they will liaise with the relevant group leader, and it is the group leader who will instruct the students). 

Excursion / Special Dinners

On occasion, and depending on the site and group bookings, there will be certain evenings where the canteen is closed, or the group have booked to eat in a restaurant. Dinners in a restaurant will need to be booked in advance and will vary by location – see your area Manager. Other options include special mealtimes such as Pizza Night, for which you will pre-order pizza from a reputable, local pizza takeaway. These will be paid on the Pleo by the Activity Manager. 

On your first day you must meet with the designated member of management at your campus. This is likely to be an events manager or facilities manager. These are your main point of contact for all planning, and changes you may make throughout the summer, including room bookings, movement of facilities or equipment and much more. You should find out what the best way to contact each specific manager is and ensure that you maintain a professional approach at all times. 

Reception team and Student Support Officers

The reception team on campus typically have little power to make last minute changes, which is why you will need to plan in advance. They are there to help with questions you may have, and to help with minor issues like locked doors, missing equipment, reporting cleaning issues etc.

The residential manager and their team will play an integral role to the success of your centre, as providing rooms for such large amounts of students requires a lot of planning and effort. You must ensure you maintain a good relationship with the entire residential team. 

Your main communications with this team will be room allocations and small items such as additional toiletries. They will also be your first contact in any issues or emergencies that arise when in the residence. This includes any instances where you must call the police or ambulance service. 

Room allocations take a long time to plan and can take even longer for room keys to be created. You must give the residential team plenty of time to organise this and should check in with them regularly to ensure it is being done. 

Depending on your site, you may have direct contact with the management of these departments, or you may have to go through other channels. You should aim to have direct contact with the management team of each department where possible. 

In your first on-site meeting you must meet with whoever is responsible and talk about what days they operate (some cleaning teams don’t work weekends or finish early some days for example). You must also discuss what to do in their out of office hours for minor issues (e.g. no toilet roll), and who to contact in an emergency (e.g. leak). 

Maintenance will cover things such as faulty plugs, lights, or bathroom appliances, and the cleaning department are responsible for things such as bedding, towels and room cleanliness.